Frequently Asked Questions
Everything you need to know about shopping at Sunrise Mart
How do you ensure the freshness of your produce?
We source our produce daily from local farms and maintain a strict cold-chain logistics system to ensure that items remain at optimal temperatures from our warehouse to your doorstep.
What is your delivery window for local orders?
We offer same-day delivery for orders placed before 12:00 PM. Orders placed later will be delivered the following morning between 8:00 AM and 11:00 AM.
Can I return perishable food items?
Due to health and safety regulations, we cannot accept returns on perishable goods. However, if an item arrives damaged or spoiled, please contact us within 24 hours for a full refund or replacement.
Do you offer organic or gluten-free options?
Yes, we have a dedicated section for certified organic produce and a wide variety of gluten-free pantry staples. You can use the 'Dietary Filters' on our shop page to find them easily.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my grocery delivery?
Once your order is dispatched, you will receive a SMS and email containing a real-time tracking link so you can monitor your driver's progress.